Legal notice

1. Scope of Terms By purchasing from our store, the customer acknowledges and agrees that all products—including intimate apparel, undergarments, and multi-piece sets—are subject to standard handling, packaging, and dispatch procedures.

2. Limitation of Liability for Packing and Dispatch Errors While our team exercises utmost care and implements strict quality control measures, human errors may occasionally occur during the manual packing and dispatch process (such as minor discrepancies in color shade, non-defective style variations within an ordered category, or discrepancies in bundle quantities). To the maximum extent permitted by applicable law, the store, its owners, and employees shall not be held legally or financially liable for claims, damages, or disputes arising directly or indirectly from inadvertent human packing or dispatch errors, provided the core product delivered is genuine, hygienic, and safe for use.

3. Inspection and Reporting Window Customers are advised to thoroughly inspect their package upon delivery. Any claims regarding incorrect or missing items must be formally reported to our customer support team within [insert number, e.g., 48 hours / 3 days] of delivery, accompanied by unboxing video proof. Failure to report within this designated window shall constitute a full and final waiver of any right to dispute, exchange, or claim compensation for dispatch errors.

4. Right to Correct In the event of an acknowledged packing or dispatch error, the store reserves the right—at its sole discretion—to resolve the issue by providing a replacement, store credit, or the missing component, and shall not be subject to additional punitive or consequential damages.

Would you like to adjust the reporting window or include specific terms regarding returns for intimate items?